At Jewelry Depot, we stand behind our jewelry and warrant it against manufacturing defects for as long as you own your jewelry.  If, at any point, you believe your jewelry has a manufacturing defect, you may return it to us for inspection.  If we determine that your jewelry has failed due to a defect in materials or workmanship, we will repair it at no cost to you.  If we cannot repair your jewelry for any reason, we reserve the right to replace the jewelry with a similar item or issue a merchandise credit, at our discretion.  If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available to you at your cost.

This Limited Lifetime Warranty does not cover:

• Lost, chipped, or damaged diamonds or gemstones
• Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors
• Loss, theft, or mysterious disappearance
• Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition, or as provided by the care instructions
• Variations in materials, color, and other natural characteristics

Complimentary Services

Free Cleaning, Inspection & Prong Tightening 
Jewelry Depot offers free cleaning, inspection, and prong tightening services on your Jewelry Depot jewelry purchase for as long as you own your jewelry. Other repairs may also be available at your cost. To help prevent stone loss and extend the life of your jewelry, we recommend having your jewelry cleaned and inspected every six months or if it undergoes any trauma.

Conditions & Exclusions 
The Limited Lifetime Warranty and Complimentary Services are available only to the original purchaser and are non-transferable.  Unauthorized repair, modification, or alteration performed by any person or entity other than Jewelry Depot voids the Limited Lifetime Warranty.  Jewelry Depot reserves the right to determine coverage and eligibility for all warranty and complimentary service claims.

Shipping fees are the responsibility of the purchaser.  U.S. customers may contact us to purchase an insured shipping label.  Please contact us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.

Please note that all original packaging and documentation need to be returned to us.  A copy of your fully insured return shipping label and instructions will also be emailed to you. For full details, see our Shipping Policy.

Have Questions? 
Contact us via email  support@jewelrydepot.com or phone  (954) 923-0500.  We are always happy to help.  For full details, see our Return Policy.

Jewelry Depot offers Free Insured Shipping on all Orders to any address in the United States.  Depending on the item, we will use the United States Postal Service (USPS), FedEx, or UPS to ship your Order.

For Orders totaling under $1000, we will ship your Order to you fully insured via USPS Priority Mail (2 – 3 Business Days), which can be upgraded to fully insured USPS Priority Mail Express (1 – 2 Business Days) for $35.

For all Orders that total $1000 or more, we will ship your order to you fully insured via USPS Priority Mail Express (1 – 2 Business Days)

Jewelry Depot also offers expedited (overnight via FedEx) shipping for a fee, which is calculated at checkout.

Expedited Fulfillment

In certain cases, we can offer expedited fulfillment (shipping of an Order from us to you) for an additional fee, and as such, we may be able to ship your Order outside of the timelines as explained above.  

Additional Handling Time

Any ring sizing or other customization will add between 1 – 2 business days to the fulfillment thereof, or, in other words, the customized item(s) will be shipped to you in accordance with the shipping policy above, plus up to 2 additional business days. 

Thus, as an example, if an Order with any customization (including ring sizing) is placed by you and received by us at 3:00 PM EST/EDT on a non-holiday Monday, said item would ship to you by that Thursday—assuming Tuesday and Wednesday are not United States Federal Holidays) as said item (if unaltered)—would generally ship within two business days, but may require an extra business day or two for our Master Jeweler and Jewelry Craftsman to complete the customization before shipping.

Questions?

If you have any questions about our Shipping and Handling policies, please contact shipping@jewelrydepot.com.

All diamond engagement rings purchased from Jewelry Depot include a lifetime upgrade guarantee.  Return anytime with your receipt for full credit on your original purchase for any item of greater value, and apply the credit to any item online or in store.

Conditions & Exclusions 
The Limited Lifetime Warranty and Complimentary Services are available only to the original purchaser and are non-transferable.  Unauthorized repair, modification, or alteration performed by any person or entity other than Jewelry Depot voids the Limited Lifetime Warranty.  Jewelry Depot reserves the right to determine coverage and eligibility for all warranty and complimentary service claims.

Shipping fees are the responsibility of the purchaser.  U.S. customers may contact us to purchase an insured shipping label.  Please contact us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.

Please note that all original packaging and documentation need to be returned to us.  A copy of your fully insured return shipping label and instructions will also be emailed to you. For full details, see our Shipping Policy.

Have a Question?

Contact us via email  support@jewelrydepot.com  or phone  (954) 923-0500.  We are always happy to help.  For full details, see our Return Policy.

In-Store Refunds and Exchanges