Limited Lifetime Warranty
At Jewelry Depot, we stand behind our jewelry and warrant it against manufacturing defects for as long as you own your jewelry. If, at any point, you believe your jewelry has a manufacturing defect, you may return it to us for inspection. If we determine that your jewelry has failed due to a defect in materials or workmanship, we will repair it at no cost to you. If we cannot repair your jewelry for any reason, we reserve the right to replace the jewelry with a similar item or issue a merchandise credit, at our discretion. If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available to you at your cost.
This Limited Lifetime Warranty does not cover:
- Lost, chipped, or damaged diamonds or gemstones
- Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors
- Loss, theft, or mysterious disappearance
- Damage caused by failure to perform reasonable maintenance to keep the jewelry in a usable and wearable condition, or as provided by the care instructions
- Variations in materials, color, and other natural characteristics
Complimentary Services
Free Cleaning, Inspection & Prong Tightening
Jewelry Depot offers free cleaning, inspection, and prong tightening services on your Jewelry Depot jewelry purchase for as long as you own your jewelry. Other repairs may also be available at your cost. To help prevent stone loss and extend the life of your jewelry, we recommend having your jewelry cleaned and inspected every six months or if it undergoes any trauma.
Conditions & Exclusions
The Limited Lifetime Warranty and Complimentary Services are available only to the original purchaser and are non-transferable. Unauthorized repair, modification, or alteration performed by any person or entity other than Jewelry Depot voids the Limited Lifetime Warranty. Jewelry Depot reserves the right to determine coverage and eligibility for all warranty and complimentary service claims.
Shipping fees are the responsibility of the purchaser. U.S. customers may contact us to purchase an insured shipping label. Please contact us if you have any questions or would like to return your jewelry for Limited Lifetime Warranty coverage, Complimentary Services, or other repairs.
Please note that all original packaging and documentation need to be returned to us. A copy of your fully insured return shipping label and instructions will also be emailed to you. For full details, see our Shipping Policy.
Have Questions?
Contact us via email support@jewelrydepot.com or phone (954) 923-0500. We are always happy to help. For full details, see our Return Policy.
