Refund policy

Online Refunds and Exchanges

All purchases made online may be returned for a refund of the merchandise price, less the non-refundable charges identified below, within 30 days from the date the item(s) is delivered, provided the following conditions are met:

  1. The returned item(s) must be in brand new saleable condition; and
  2. The returned Item(s) must be in their original condition and contain all original packaging, instructions, and paperwork; and
  3. Watches must be returned with all links; and
  4. The returned item(s) must be unaltered in any way, shape, or form by the customer or its agent(s), including but not limited to other jewelers and/or jewelry stores not affiliated with Jewelry Depot; and
  5. The return must be initiated by you no later than 30 days past the day of delivery as indicated by USPS, FedEx, or UPS; and
  6. The return must have a valid (provided by us to you in writing) Return Merchandise Authorization number or RMA Number

Furthermore, the following charges are non-refundable and will be deducted from your refund:

  1. Shipping charges are non-refundable whether or not they were separately charged at the time of purchase.  Where an order shipped under our free shipping offer, an amount to cover the cost of round-trip insured shipping is deducted from the refund.
  2. Expedited Shipping Charges originally charged in conjunction with your Order will not be credited at the end of a successful return, as these charges are non-refundable.
  3. Any sizing or other customization charges, whether or not originally charged in conjunction with your order, will not be credited at the end of a successful return, as these charges are non-refundable.
  4. The cost to certify the returned item(s) if said items include certification––by an independent gemological laboratory such as GIA or EGL USA––will be deducted from your refund if the original certification or report originally shipped to you with your Order is not returned with your returned Order.

 

To initiate a return of an item or items purchased online and obtain an RMA number and an insured return label, please click here to send an email to returns@jewelrydepot.com and include your Order Number.

 

After Your Return Is Received

Returns are processed weekdays and typically entered into our system within 24 hours of receipt.  We will then thoroughly inspect the returned item(s) to ensure that they conform to the policy as stated herein.  Please allow five to fifteen business days for this process to complete.  Following the completion of the receipt and inspection process, we will issue you a refund to your original payment method, less any and all deductions as indicated above.

 

In-Store Refunds and Exchanges

For all in-store purchases, please see this link to our in-store return policy.


Questions

If you have any questions concerning our Return or Exchange Policies, please contact us at info@jewelrydepot.com.